Request to CORe Service Desk

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Thank you for contacting the CORe Service Desk. To help us resolve your issue efficiently, please provide as much detail as possible, including a clear description of the problem, steps to reproduce it, and/or any error messages.

NOTE: If you have identified a Security Issue or Incident, as described in the CBRN CORe System User's Security Handbook (SUSH), do not use this Service Desk Process. Instead, gather whatever information you can regarding the Issue/Incident and its location within CORe, and then activate the CORe Emergency Call Tree at 1-800-200-3917.

*Full Legal Name

*Email

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Organization

Government Affiliation Military Contractor Civilian

Please select the support category that best desribes your request Access Modification Access Deletion Technical Support Other

Priority Level

This helps us determine the impact to your organization. Please note we may change the severity of the ticket depending on the state and information present in it.

Low: The problem does not impede the accomplishment of any essential activities. Medium: The problem impedes the accomplishment of an essential capability. High: The problem prevents the accomplishment of an essesntial capability or jeopardizes safety, or security.

Description of Issue

Please be aware that submitting a service ticket through this webpage is not secure. Sensitive data should not be shared through this channel. For sensitive matters, please request that we provide you with secure options for addressing your concerns.